Airports shaken out as “cruelly ill-prepared” by Jet2 boss as travel chaos is considered “unforgivable” | Business news

Jet2 has criticized airports for being “cruelly ill-prepared and poor resources”, which has led to “unforgivable” travel chaos.

The holiday company said that customers have had to endure a “much worse experience” than they should have, and pointed to airports ‘and ground handling providers’ “often gruesome customer service”, long queues, baggage handling problems, delays and lack of on board. catering supplies.

Thousands of British travelers have seen theirs flights canceled in recent weeks – many at short notice – as the aviation sector is struggling with staff shortages and growing demand for the pandemic.

Executive Chairman Philip Meeson said: “Most of our 10 UK base airports have been sadly ill-prepared and inadequate resources for the volume of customers they could reasonably expect, like other providers, such as on-board catering companies and airport PRM providers ( passengers with reduced mobility) services.

“Unforgivable, considering that our flights have been on sale for many months and our load factors are fairly normal.”

“This difficult return to normal operations has occurred simply because of the lack of planning, preparedness and unwillingness to invest from many airports and affiliates,” he added.

Jet2 said it had been “directly affected” by the disruption and said performance this year would depend on how quickly the aviation sector returns to “a certain degree of stability”, as well as the number of bookings in the future.

Read more: easyJet reported on the treatment of passengers with canceled flights

The group reported statutory profit before tax of £ 388.8 million in the year to March, up from £ 341.3 million the year before.

It came when the owner of the airports Manchester, London Stansted and East Midlands announced losses of 320 million pounds in the same period, with passenger numbers at only a third of the levels before the pandemic.

The group served 20.5 million passengers, which was more than tripling the number for the previous year, when covid shutdowns had an impact.

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Manchester Airports Group (MAG) said its total loss for the last two years is £ 694 million.

It said that it, like all airports, had “experienced challenges in rebuilding staffing levels quickly enough to meet this recurring demand, which caused some periods of disruption at our airports”.

However, MAG said they have “welcomed hundreds of new colleagues into the operation”, adding: “We expect to have the resources we need in place ahead of the busy summer season.”