Returns

Refund Policy

We want customers to understand cancellation, return and refund options before submitting an order or booking. This policy applies to the offers shown on articlemodel.com together with mandatory consumer rights.

1. General Policy

The confirmed merchant, venue or service provider may set offer-specific conditions, which are shown before confirmation.

Keep the confirmation and relevant evidence, because support uses the exact offer conditions to decide the available next step.

2. Eligible Items & Conditions

Include the reference, purchaser details and reason. Physical goods should be unused and safely packaged unless defective or damaged.

Keep the confirmation and relevant evidence, because support uses the exact offer conditions to decide the available next step.

3. Non-Refundable Items

Time-sensitive bookings, completed services, personalised items and lawful exclusions may be non-refundable when disclosed in advance.

Keep the confirmation and relevant evidence, because support uses the exact offer conditions to decide the available next step.

4. How to Request a Refund

Contact the published support address promptly with your reference and any requested evidence.

Keep the confirmation and relevant evidence, because support uses the exact offer conditions to decide the available next step.

5. Processing Time

We acknowledge requests and approved refunds are returned through the original payment method; bank timing varies.

Keep the confirmation and relevant evidence, because support uses the exact offer conditions to decide the available next step.

6. Exchanges & Replacements

A replacement is arranged only after the responsible provider confirms availability and delivery or collection terms.

Keep the confirmation and relevant evidence, because support uses the exact offer conditions to decide the available next step.

7. Contact & Disputes

Reply with the reference if unresolved so support can escalate the matter to the responsible provider.

Keep the confirmation and relevant evidence, because support uses the exact offer conditions to decide the available next step.